You can see our products and samples at the KAPUKI store in Nakameguro, Tokyo. For store information and to visit, please click here .
Unfortunately, we do not offer sample loans at our online store. For customers who find it difficult to visit our store, we also accept online visits.

For customers who would like to see the products in the store or consult with us about choosing a yukata without visiting the store, we are offering an online visit service via video call.

Please connect to our account using your preferred tool, such as Zoom or LINE, and our staff will introduce you to our products via video call. If you would like to make a reservation, please click here .

Shipping is free for customers who purchase over 70,000 yen (tax included).

Delivery will be made by Yamato Transport.
Kimono: 1,500 yen Belt/footwear: 1,000 yen Other accessories: 700-1,000 yen

After receiving your order, we will ship in-stock items within 3 business days (excluding the New Year holidays).
For made-to-order and pre-order items, please check the product description for delivery dates.

If you would like to do so, please enter your desired date and time in the communication section.

For standard products, we will accept returns, exchanges, and refunds only if the product is unused and you contact us within 14 days of receiving the product.
Please note that we are unable to accept returns, exchanges, or refunds for masks, which are hygiene products, or for made-to-order products, due to customer convenience.

In the unlikely event that you receive a defective or incorrect item, please contact us within 14 days of receiving the item and we will exchange it as soon as possible. If we are unable to provide an exchange item, we will refund your money after confirming the return.

You can choose from the following payment methods.

<Credit card payment>
VISA, MASTER, AMERICAN EXPRESS, JCB

<Online payment>
Amazon Pay, Apple Pay, Google Pay, Shop Pay

The most common reasons for payment errors are:

• If the billing address you registered on the checkout screen is different from the address registered with your card issuer
• If you use a card other than the card brands accepted in the store (Visa/Master/Amex/JCB)
• If your credit/debit card has online purchase restrictions
• If the card has insufficient funds

In addition, your browser or device environment may be affecting the operation. If the error persists, please contact us .

It is mandatory.

You can change your registered address, phone number, etc. by going to "Change/Add Delivery Address" on your My Page.

We apologize for the inconvenience, but you cannot change your email address from your My Page. Therefore, our customer support staff will assist you. Please use the inquiry form to let us know your registered name, registered email address, and new email address.

Please go to "Forgot your password?" on the login page . If you enter the email address you registered when you created your account, you will receive an email from which you can reset your password.

If you register with an email address from your mobile carrier, or depending on your spam filter settings, you may not receive the email. If you do not receive the email, please set up your receiving list so that you can receive emails from the address you specified in advance.
Please set the following domains (partial or suffix match recommended) to be allowed.

@kapuki.jp

@shopifyemail.com or @shopify.com

【Setting method】
NTT Docomo "Receive List/Reject List Settings"
au "Reception list settings"
SoftBank "Receive permission/rejection settings"

We apologize for the inconvenience, but please contact us via the inquiry form to inform us of your cancellation.