FAQ
着付けサービスにつきまして
着付けのみのご予約も承っております。
事前予約制となっておりますので、あらかじめご予約をお願いいたします。
【着付けメニュー】
・着物+(兵児帯/名古屋帯/袋帯)
¥8,800
・着物+(半巾帯/角帯/帯ベルト)
¥5,500
・浴衣+(半巾帯/角帯/帯ベルト)
¥3,300
所要時間は内容により異なりますが、
目安として 約30〜45分 となります。
着物のレンタルについて
デニム着物と帯ベルトのみレンタルを承っております。
詳細はレンタルサービスからご確認ください。
振袖のレンタルにつきましては振袖KAPUKIホームページをご覧ください
クリーニングについて
承っております。
当店へお持ち込み、またはご配送いただけましたら、悉皆屋へお出ししております。
なお、納期および料金につきましては、お品物の状態を確認のうえ、都度お見積もりとさせていただいております。
ポイントのご利用について
ポイントをご利用いただくには、会員登録が必要です。
ご利用手順
- オンラインショップを開く
- カート画面にて画面右下の 「ポイントのご利用」 をタップ
- 「ポイントを割引クーポンと交換する」 をタップ
- 「ポイントの交換」 を選択し、ポイントをクーポンに交換
- 表示された クーポンコードを入力(自動で入力される場合もございます)
■ 2026年3月まで
すべての商品:4%ポイント付与
(有効期限:1年間)
■ 2026年4月以降
4%ポイント付与(有効期限:1年間)
・デニム着物
・帯ベルト
・オリジナル浴衣
・Kapusoie
2%ポイント付与(有効期限:1年間)
・その他の商品
■ ポイント対象外
※以下はポイント付与の対象外となります
・加工代
・ポップアップ商品
・委託商品
About orders and shipping
You can see our products and samples at the KAPUKI store in Nakameguro, Tokyo. For store information and to visit, please click here .
Unfortunately, we do not offer sample loans at our online store. For customers who find it difficult to visit our store, we also accept online visits.
For customers who would like to see the products in the store or consult with us about choosing a yukata without visiting the store, we are offering an online visit service via video call.
Please connect to our account using your preferred tool, such as Zoom or LINE, and our staff will introduce you to our products via video call. If you would like to make a reservation, please click here .
About Shipping
Shipping is free for customers who purchase over 70,000 yen (tax included).
Delivery will be made by Yamato Transport.
Kimono: 1,500 yen Belt/footwear: 1,000 yen Other accessories: 700-1,000 yen
After receiving your order, we will ship in-stock items within 3 business days (excluding the New Year holidays).
For made-to-order and pre-order items, please check the product description for delivery dates.
If you would like to do so, please enter your desired date and time in the communication section.
Returns and Exchanges
For standard products, we will accept returns, exchanges, and refunds only if the product is unused and you contact us within 14 days of receiving the product.
Please note that we are unable to accept returns, exchanges, or refunds for masks, which are hygiene products, or for made-to-order products, due to customer convenience.
In the unlikely event that you receive a defective or incorrect item, please contact us within 14 days of receiving the item and we will exchange it as soon as possible. If we are unable to provide an exchange item, we will refund your money after confirming the return.
Payment
You can choose from the following payment methods.
<Credit card payment>
VISA, MASTER, AMERICAN EXPRESS, JCB
<Online payment>
Amazon Pay, Apple Pay, Google Pay, Shop Pay
The most common reasons for payment errors are:
- If the billing address you registered on the checkout screen is different from the address registered with your card issuer
- If you use a card other than the card brands accepted in the store (Visa/Master/Amex/JCB)
- If your credit/debit card has online purchase restrictions
- If the card has insufficient funds
In addition, your browser or device environment may be affecting the operation. If the error persists, please contact us .
About Membership Registration
It is mandatory.
You can change your registered address, phone number, etc. by going to "Change/Add Delivery Address" on your My Page.
We apologize for the inconvenience, but you cannot change your email address from your My Page. Therefore, our customer support staff will assist you. Please use the inquiry form to let us know your registered name, registered email address, and new email address.
Please go to "Forgot your password?" on the login page . If you enter the email address you registered when you created your account, you will receive an email from which you can reset your password.
If you register with an email address from your mobile carrier, or depending on your spam filter settings, you may not receive the email. If you do not receive the email, please set up your receiving list so that you can receive emails from the address you specified in advance.
Please set the following domains (partial or suffix match recommended) to be allowed.
@kapuki.jp
@shopifyemail.com or @shopify.com
【Setting method】
NTT Docomo "Receive List/Reject List Settings"
au "Reception list settings"
SoftBank "Receive permission/rejection settings"
We apologize for the inconvenience, but please contact us via the inquiry form to inform us of your cancellation.