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About the product

<Kimono/Yukata>

I want to make a kimono/yukata at an online shop. What should I do?
Please select the desired fabric from the online shop product page and select the tailoring option. You can choose a ready-made size or my size.
What is ready-made size tailoring?
You can choose the ready-made size from (women) S or M size with shower, (men) M or L size. Tailoring will be made with a semi-sewing machine (Yukata 16,500 yen ~). Recommended for customers who can adjust the size by dressing.
*Semi-sewing is a method of sewing straight parts with a sewing machine. There is no big difference in appearance, but hand-stitching puts less strain on the fabric and gives it a nice texture.
I would like to know the ready-made sizes of kimonos and yukatas.

The following dimensions are available for ready-made size kimonos and yukatas. If you have any questions about your size, please feel free to contact us. At that time, it will be smoother if you can let us know your height, hip size, weight, etc.

Kimono/Yukata Size Chart

What is My Size Tailoring?

We will make it according to your size. When ordering my size, please measure the following items by yourself and fill in the communication column before ordering.

  • height cm
  • bust cm
  • hip cm
  • waist cm
  • Weight kg
  • Sleeve (from the base of the neck to the shoulder to the bone of the wrist *See the diagram below for how to measure.) cm
  • Carried over (the degree of removal of the collar) cm
    (Example: normal 3 cm ~ 5.5 cm ~ maximum 9.5 cm)
  • Sleeve length (length of sleeve) cm
    (Example: normal 49 cm / long 53 cm)
  • Collar specifications (bachi collar or wide collar)

Illustration of how to measure sleeves

Illustration of how to measure sleeves

how to measure sleeves

The kimono can be adjusted to some extent by dressing, but a kimono tailored to your own size is by far easier to wear and will look beautiful. In addition to the basic size, we will adjust the degree of removal of the collar and the length of the sleeves according to your preference. In addition, we also accept tailoring of matching length (Tsukitake).
My size will be hand-stitched (Yukata 22,000 yen ~). You can enjoy the best comfort with sewing by skilled Japanese tailors.

What is tsuitake tailoring?

For women, it is a way to make a kimono or yukata that can be worn without a dressing. We will make it according to your size. It's very easy to wear and you don't have to worry about losing your temper. Tailoring to the length will be hand-stitched (Yukata 22,000 yen ~).

In addition, the store owner's blog has been published on how we came to recommend the length tailoring. We hope that you will read it together.

How should I take care of my kimono and yukata?

For products made of silk material, you can either ask a specialized dry cleaning shop to do the cleaning, or we can take care of it for you, such as washing and removing stains at our store. Requests for care will be charged separately. Please contact us if you are interested.

  • It is also possible to wash cotton and linen products at home.
  • Fold it and put it in the laundry net and wash it.
  • Please be careful of discoloration when washing.
  • Do not use detergent containing chlorine bleach.
  • Please avoid using the dryer.
  • Leaving it wet may cause discoloration. Please dry immediately after washing.
  • Adjust the shape, lightly smooth out the wrinkles, and hang it on a hanger to dry in the shade.
  • After drying, if you are concerned about wrinkles, please iron it at medium temperature while covering it with a cloth.
  • Please be careful not to remove too many wrinkles on products that are originally wrinkled, such as by shrinking or squeezing.

<Denim Kimono>

Can denim kimono be worn all year round?
You can wear it all year round, but since the denim kimono uses a sturdy 10 oz denim fabric, it is recommended to wear it outside of midsummer.
How should I take care of my denim kimono?
  • You can wash it in your home washing machine.
  • Fold it and put it in the laundry net and wash it.
  • Please be careful of discoloration when washing.
  • Do not use detergent containing chlorine bleach.
  • Please avoid using the dryer.
  • Leaving it wet may cause discoloration. Please dry immediately after washing.
  • Adjust the shape, lightly smooth out the wrinkles, and hang it on a hanger to dry in the shade.
  • After drying, if you are concerned about wrinkles, please iron it at medium temperature while covering it with a cloth.

<obi belt>

Is there a size for the obi belt?

There are two types of shapes: leather type and obi type. The leather type is available in three sizes, S, M, and L, and the belt type is free size. In addition, we also accept tailoring by adding LL size and length as a special order. Please contact us if you are interested.

Obi belt size chart

How should I care for the obi belt?
  • After wearing, please dry in the shade in a well-ventilated place to remove moisture.
  • Store it in the box provided and keep it away from moisture and direct sunlight.
  • You can also put a desiccant for clothes together.
  • If it gets dirty, gently wipe the leather type with a soft cloth. For the obi type, please consult a store that can clean kimonos for removing stains from the obi.

About orders and delivery

Can I see the product before purchasing?
You can see products and samples at the KAPUKI store in Nakameguro, Tokyo. Click here for store information and visits.
We are sorry, but we do not lend out samples at our online shop. We also accept online visits for customers who find it difficult to visit us.
What is an online store visit?
For customers who want to "see the products in the store" or "want to consult about choosing a yukata" without visiting the store, we offer an online visit service by video call. You can connect to our account using your preferred tool, such as zoom or LINE, and our staff will guide you through the products via video call. If you would like to make a reservation, please click here .
How much is the shipping cost?

It depends on the product. It will be delivered by Yamato Transport.
Customers who purchase ¥100,000 or more including tax will receive free shipping.

In how many days will the ordered items be shipped?
After receiving your order, we will ship the regular products within 3 business days (excluding year-end and New Year holidays). Please check the description column of each product for the delivery date for ordered products and reserved products.
Can I specify the delivery date and time?
If you wish, please fill in the desired date and time in the communication column.

About returns and exchanges

Can I return or exchange?

For normal products, we will accept returns, exchanges, or refunds if you contact us within 14 days of the arrival of the product, as long as it is unused.
Please note that we cannot accept returns, exchanges, or refunds for hygienic products such as masks and made-to-order products.

In the unlikely event that you receive a defective or wrong product, please contact us within 14 days of the arrival of the product and we will promptly exchange it. If we are unable to prepare the replacement product, we will issue a refund after confirming the return.

About payment

What payment methods do you accept?

You can choose from the following payment methods.

<Credit card payment>
VISA, MASTER, AMERICAN EXPRESS, JCB

<Online payment>
Amazon Pay, Apple Pay, Google Pay, Shop Pay

Can I change my payment method?
We are very sorry, but due to the system, it is not possible to change the payment method after the order is confirmed. Please note.
Unable to purchase due to payment error

The most common causes of payment errors are:

  • If the billing address registered on the checkout screen is different from the address registered with the card issuer
  • If you are using a card other than the card brands (Visa/Master/Amex/JCB) that can be used at the store
  • If your credit/debit card has restrictions on online purchases, etc.
  • Insufficient funds on the card

In addition, it is also possible that the environment of the browser or device you are using is affecting it. If the error persists, please contact us.

About membership registration

Is membership registration required?
Guest purchase is also possible.
Can I change my registered address or phone number?
You can change your registered address, phone number, etc. from "Change/add delivery address" on My Page.
Can I change my registered email address?
We apologize for the inconvenience, but you cannot change your email address from My Page. Therefore, customer support will be able to help you. Please let us know your registered name, registered e-mail address, and new e-mail address from the inquiry form .
I forgot my password. Can I change/reissue it?
Please go to "Forgot Password" from the login page . If you enter the email address you registered when creating your account, an email will be sent to you so you can reset your password.
I haven't received my email.

If you register with your mobile carrier's email, or depending on your anti-spam settings, you may not receive the email. If you do not receive the e-mail, please set your inbox so that you can receive e-mails from the address specified in advance.
Please allow the following domains (partial match or suffix match recommended).

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Where can I unsubscribe?
We apologize for the inconvenience, but please use the contact form to let us know that you wish to withdraw.